Exchanges and returns
When you purchase at FamiliaSerra.eu, either through our online store or via email, you have the right to desist, change or substitution either through our website or by email, you also acquire the right of withdrawal, exchange or replacement. You can always cancel your order if you contact us the day before its delivery.
If upon receiving the box it is broken (because of bad manipulation of the carrier) and think that oranges, mandarins, lemons or grapefruits have been affected, you can always reject it indicating the reason on the delivery note.
If you do, you must write to us at firstname.lastname@example.org to let us know. Our boxes are made out of cardboard and are reinforced with three metal bands so that they are safer.
Our sales policy: FamiliaSerra.de is so confident of the quality that we offer that you will only have to pay for the order after receiving it and being satisfied.
This means that if you are not satisfied with the quality of citrus once you have received your box, you have the right to write to email@example.com within a period of 72 hours after receipt and ask us to collect the box. In this case you would not have to pay anything. If you wish us to send a new box and take the box that you do not want to keep, we will do it without any extra cost for you.